COMPANY POLICIES

^01.

QUALITY AND CUSTOMER SATISFACTION POLICY

The ISO 9001 compatible Quality Management System and the ISO 10002 compatible Customer Satisfaction Management System were established to support determined targets, and are continuously improved and controlled. We are committed to:

Adhering to current regulations and standards in order to ensure satisfaction of end customers and stakeholders during our activities;
To make a difference in service levels and always attain leadership in the market through developing new business models, and integrating this difference to the established quality management system;
To hold trainings that will give support in reviewing, analyzing and evaluating all feedback coming from customers; to develop expert staff through Baymak Academy, to train unqualified workers and to lead other corporations in this respect;
Utilizing our 7/24 open call center and extensive service network, to address the needs of customers in the shortest time possible at all times;
To track customer complaints systematically and finalise them as soon as possible, and inform customers accurately, and on time;
To ensure that private data belonging to our customers will not be shared with third parties and corporations without consent of the customers;
To provide all information and resources required for reaching determined targets, and using the continuous improvement approach, to increase the efficiency in all our processes to the level where our global competitiveness is ensured.

QUALITYANDCUSTOMERSATISFACTIONPOLICY

^01.

QUALITY AND CUSTOMER SATISFACTION POLICY

The ISO 9001 compatible Quality Management System and the ISO 10002 compatible Customer Satisfaction Management System were established to support determined targets, and are continuously improved and controlled.

^02.

ENVIRONMENT AND ENERGY POLICY

In order to leave a more livable and sustainable world to new generations, during the process from the design of the products it manufactures to their disposal, together with the services it provides, in relation to increasing our environmental and energy performance in our entire value chain, Baymak is committed;

To prevent the generation of waste with a zero waste approach and to ensure that the waste generated by the process is separated at its source, recovered, and disposed of using environmentally friendly methods,
To take measures in order to reduce carbon emissions resulting from our production and other activities,
To follow the latest technological developments, to endeavor to prevent environmental impacts and environmental pollution arising from our activities and to increase our energy efficiency,
To contribute to a sustainable world by using less raw material and natural resources,
To procure energy-efficient products and services and consider energy efficiency from the design stage in order to improve our energy performance,
To increase the environmental and energy efficiency awareness of our employees and other stakeholders,
To ensure the disclosure of information on Environmental and Energy management processes to the entire stakeholders inside and outside the organization,
To comply with all applicable legal and other requirements within the scope of Environment and Energy efficiency in the national and international territories we operate,
To continuously improve our performance by providing all the information and resources necessary in order to achieve the goals and targets set within the scope of Environmental and Energy management systems.

ENVIRONMENTANDENERGYPOLICY

^02.

ENVIRONMENT AND ENERGY POLICY

In order to leave a more livable and sustainable world to new generations, during the process from the design of the products it manufactures to their disposal, together with the services it provides, in relation to increasing our environmental and energy performance in our entire value chain